INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely. All of our product photos are taken to accurately represent the design, color, and details of each item. You will receive the exact product shown in the pictures. However, please note that slight color variations may occur due to lighting or screen display settings.

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Where can I view my sales receipt?

Since we offer Cash on Delivery, your official sales receipt will be included inside your package. You’ll receive it together with your order when it is delivered.

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How can I return an item?

You can request a return only in the following two cases:

  1. The item does not fit you, or

  2. The item you received is different from the one you ordered.

If one of these applies, please contact our customer support team with your order details as soon as possible. We’ll guide you through the return process and help you exchange or return the product smoothly.

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How long will delivery take?

Delivery times may vary depending on your location. Once your order is confirmed, we will prepare and ship it as soon as possible. You will be contacted by the delivery service to arrange the final delivery. If you have any questions about your order status, you can always reach out to our support team.

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Do I need to create an account to place an order?

No, creating an account is not required. You can place an order as a guest. However, creating an account makes it easier to track your orders and saves your details for faster checkout in the future.

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